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This study examines the effect of working condition on the performance of secretaries in an organization. A survey method of research was used for the study, secondary data were collected from books which formed the theoretical background of the study and primary data were collected through the use of questionnaire. The questionnaires were administered to 234 secretaries and executives/manages in the four selected organizations after which 200 were collected and analyzed. It is form this that conclusions were based, the summary was based on the findings and recommendations were made. Thereafter, it was discovered that good and conducive working environment leads to better performance by the secretary. And where working condition is not nor haphazardly provided, the works will be in danger while productivity suffers.
TABLE OF CONTENTS
1.1 Background of the study
1.2 Statement of the problem
1.3 Purpose of the study
1.4 Research questions
1.5 Significance of the study
1.6 Scope / Delimitation
1.7 Definition of Terms
REVIEW OF RELATED LITERATURE
2.1 Who is a secretary?
2.2 The role played by secretary in the organization
2.3 The importance of a secretary
2.4 The meaning of working condition
2.5 Organization’s role in the improvement of working condition
2.6 Factors that enhance secretary’s productivity
2.7 Effect of working condition on secretary productivity
2.8 Summary of the review of related literature
3.1 Research Design
3.2 Area of the Study
3.3 Population of the Study
3.4 Sample size and technique
3.5 Instrument for data collection
3.6 Method of Data Analysis
3.7 Validation of the instrument
3.8 Administration of the instrument
3.9 Historical Background of the Organization
DATA PRESENTATION AND INTERPRETATION
4.1 Data presentation and analysis
4.2 Major findings
4.3 Discussion of findings
SUMMARY, CONCLUSION AND RECOMMENDATION(S)
1.1 Background of the Study
Any organization that wishes to succeed in achieving it aims and objectives has to maintain a good working condition so as to achieve its goals. This is so because the intrinsic and extrinsic factors the intrinsic factor is the incentives attached to one’s job that is what influences the secretary within the job, and this include achievement, recognition, the work itself, responsibility promotion and possibility for personal growth, while extrinsic are the environmental condition attached to one’s work element that contribute or motivated the secretary e.g. interpersonal relationship with colleagues and subordinates.
Management itself realizes that there are certain fundamental needs that must be satisfied it secretary’s due to function at their best, workers look for organization, firms, companies and institutions that offer jobs that provides satisfaction and sense of accomplishment it is in view of this background that the researchers intends to carry out this research work with the view of making employees improve their working condition as to get the best out of their employees.
Secretaries are needed in every type of office, be it advertising and public education, law and medicine, manufacturing and industries, publishing and schools, insurance and bank etc they also work for politicians, writers and judges.
It is an indisputable fact that the secretary is backbone of any organization, many achievements have been made by the management of the workforce of which the secretary is no exception.
Secretary is derived from the latin word ‘secretaries’ meaning something know to one or few and kept secret or hidden from the view or knowledge of others, simply puts, a secretary is a keeper of secrets. He / she is a person who works in an office, working for another person, dealing with letters and telephone calls, typing, keeping records, arranging meeting with people secretary cannot be efficient and effective if he / she is working under poor condition.
1.2 Statement of the Problem
This research work is focused on the effect of working conditions on workers productivities, the working condition of any organization plays an important role on the workers because the productivity of an organization depends largely on them, lack of good working condition in terms of intrinsic and extrinsic factors leads to an great decline in productivity.
It is observed that many organizations are yet to realize the benefit of good working condition and consequently, this is greatly affecting their employees particularly the realization of this fact that prompted the researchers to go into a study of this nature.
1.3 Purpose of the Study
The general objectives of this study is to ascertain the effect of working condition on secretary’s productivity in an organization. However, the specific objectives is to:
1.4 Research Questions
The following questions are framed in order to give solutions to the problems under study:
1.5 Significance of the Study
This study will be of benefit to the categories of people’s
The study will be carried out in four selected organizations within Kaduna metropolis and in view of their size and popularity:
In carrying out a study of this nature, it is expected to cover many areas in secretarial field, but for the purpose of this study emphasis would only be placed on the following:
1.7 Definition of Terms
Productivity: This is being able to produce or to be fertile
Adequate: Satisfactory or sufficient requirements
Condition: The thing that must occur if something is to exist
Extrinsic: The environmental condition attached to one’s work
Haphazardly: Without order on plan
Intrinsic: The incentive attached to one’s job
Performance: To do work or to achieve
Organization: Organized body, persons or systems
Secretary: Assistant to an executive employed to help ideal with correspondence and routine office work
Validity: State of being legal
Worker: Members of the working class
Promotion: Act of been given a higher position or rank
Executive: Person or group in a business or commercial organization with administrative or managerial power
Data: Facts, things certainly known and from which conclusions may be drawn
Keywords: THE EFFECT OF WORKING CONDITION ON THE PERFORMANCE OF SECRETARIES IN AN ORGANIZATION
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