This study, EFFECTS OF INFORMATION TECHNOLOGY ON THE PERFORMANCE OF THE OFFICE MANAGER contains concise information that will serve as a framework or guide for your project work. The project study is well-researched for academic purposes and are usually provided in complete chapters with adequate References.
1.1 Background of the Study
Today’s office business, professional or Government is in a state of change. This change is reflected in the office structure and office positions from entry level to Executive Office Manager Level. Hence attention is now given to what the office does and the way in which office activities can be accomplished in an efficient and an effective way an office manager is responsible for the smooth operation of the day-to-day business of the company, a good office manager makes it possible for other people to function efficiently. Office managers work closely with the company partners, owner, or president to meet their company’s staffing, equipment, and organizational needs. Duties may include pricing products from vendors, interviewing job applicants, managing payroll, and reimbursing members of the firm for out-of-pocket business expenses, and so the need for information technology had to come into play as information technology has replaced the traditional equipment used by an office manager to perform his tasks.
Montgomerie (2004), defines information technology as the handling of vocal, pictorial, textual and numerical Information by means of micro-electronic based equipment in computing and telecommunication. This clearly brings about the advantages of information delivery through technological means, since almost all aspects of office work can adequately be taken care of.
Aronu (2000) defines Information Technology as the combination of two technologies, computing and the main purpose of which is to transmit representation of information signals between remote locations.
1.2 Statement of the Problem
Office Managers in banking sectors in Nigeria are scared of losing their jobs due to the advent of information technology. Never the less, Information technology when properly implemented in an organization will bring about productivity and easy flow of information, effective production delivery services to customers.
Unfortunately, it appears that the introduction of information technology seems to pose some problem to office managers.
Office Managers in banking sector in Nigeria, seems to be scared of losing their jobs because some of them are inexperienced in the use of modern gadgets such as facsimile Transfer (FAX), video conferencing. As a result of this it has created fear and instability in the office managers as it seems as if most of them are looking for alternative jobs.
The introduction of technology in the banking sectors in Nigeria would bring about improved performance, but it appears to be at a very high cost-that is the cost of maintenance of equipment and services.
1.3 Purpose of the Study
The aim of the study is to find the effect of Information Technology on the performance of the office Manager. The specific objectives of the study are to:-
1.4 Research Question
1.5 Significance of the Study
1.6 Scope of the Study
The study covers some aspects of information Technology on the performance of the office managers, which include the need for the contribution of IT, factors affecting the adaptation of Information Technology, implication of non adaptation and strategies necessary to address Information Technology issues in the selected banks.
1.7 Definition of the Terms
1.7.1 Information: Is a data that has been processed and can be used per decision-making.
1.7.2 Technology: The purposeful application of information in the design, production, and utilization of goods and services, and in the organization of human activities.
1.7.3 Profession: paid occupation, especially one that requires advanced education and training.
1.7.4 Equipment: tools or machinery used for specific purposes.
1.7.5 Information Technology: Is the useful desired form into which data is finally transformed, after undergoing series of processes and can be used for decision making. Technologies of computing and communication both merge together and used by people for information needs of an organization.
1.7.6 Personnel: The body of persons employed by or activities in an organization, business, or service.
1.7.7 Office: Can be a place where information are on paper converges and information is documented, preserved and used for current and future operations or business.
1.7.8 Administrator/Office Manager: Is a person or somebody who is tasked with the responsibility or directing and controlling the work and staff of a business or department within it.
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