This study, INVESTIGATION INTO INFORMATION TECHNOLOGY SKILLS REQUIRED OF A SECRETARY FOR EFFECTIVE JOB PERFORMANCE IN IMO STATE CIVIL SERVICE SYSTEM contains concise information that will serve as a framework or guide for your project work. The project study is well-researched for academic purposes and are usually provided in complete chapters with adequate References.
The research focuses on investigating the information technology skills required of a secretary for effective job performance in Imo State civil service system. In order for effective job performance of secretaries this is research was carried out to investigate the required skills needed.
Secretaries/office technology managers in today’s office/business cannot achieve a reasonable percentage of organizational objectives without adequate knowledge, experience and skills with which to operate and manipulate the ICT machines and devices that will ensure accuracy, efficiency, standardization and increasing productivity of secretaries. In the light of this, this research also examined the following concepts: information, communication, technology, information and
Communication technology, the challenges of ICT and office technology secretaries and their applications. The Conclusion made in this research is that the Imo State government should organize an intensive and professional training for secretaries on the use of information communication technology equipment. The government should also make provision of these equipment. And recommendations were made that for office technology and secretaries to perform credibly and achieve the organizational objectives they must acquire the necessary skills, knowledge and required experiences that will enable them to handle efficiently and effectively various ICT machines, equipment and devices in the performance of secretarial and office functions.
TABLE OF CONTENT
1.1 BACKGROUND OF THE STUDY
1.2 STATEMENT OF THE PROBLEM
1.3 OBJECTIVES OF THE STUDY
1.4 RESEARCH QUESTIONS
1.5 SIGNIFICANCE OF THE STUDY
1.6 SCOPE OF THE STUDY
1.7 LIMITATION OF THE STUDY
1.8 DEFINITION OF TERMS
2.1 THE SECRETARY
2.2 QUALITIES OF A SECRETARY
2.3 DUTIES OF A SECRETARY
2.4 INFORMATION COMMUNICATION TECHNOLOGY (ICT)
2.5 BASIC EQUIPMENTS OF INFORMATION COMMUNICATION TECHNOLOGY
2.6 THE CHALLENGES OF ICT AND OFFICE TECHNOLOGY SECRETARIES
2.7 SOLUTIONS TO CHALLENGES POSTED BY ICT ON SECRETARIES
2.8 ICT SKILLS REQUIRED OF OFFICE TECHNOLOGY SECRETARIES
2.9 PROSPECT OF SECRETARIES IN THE INFORMATION COMMUNICATION TECHNOLOGY
3.2 SAMPLE/ SAMPLING METHOD
3.3 INSTRUMENT USED FOR DATA COLLECTION
3.4 METHOD OF ADMINISTRATION OF QUESTIONNAIRE
3.5 METHOD DATA ANALYSIS
4.2 DATA ANALYSIS
SUMMARY OF FINDINGS
1.1 BACKGROUND STUDY
On the early days the secretarial profession was limited to typing, writing and transcribing of shorthand only. But today, it is far beyond this, it involved functions as sorting and retrieving of information passing on information and so on with the help of manual electronic equipment. A secretary assistance to an executive, possessing mastery of office skills and ability to assume responsibilities without direct supervision who display initiative, exercises judgment and makes decision within the scope of his/her authority. The secretary also handles more office jobs, makes and takes decision on behalf of his/her organization. But because of the aforementioned about information communication technology, there are controversies about the future of the secretary in information communication technology.
The term information communication technology was first widely employed in 1981 to describe the equipment and system, which were being introduced in both private and public sectors, to create, store and distribute information since, then, the term has abbreviated to (I.C.T.).
The key feature of modern technology is its ability to deal with information in one form or the other. Trend has been towards using ways of interconnecting the various types of equipments so as to integrate their functions and manage them effectively. Underpinning the definition of “ICT” lies on the modern which provides a helpful explanation of the way in which computers process information.
Information communication technology as the broadly based technology needed to support information systems, which many people today refers to as computer equipment, which aids to increase profit margin and enhance planning, and organization by the use of very fast, accurate and flexible devices in the business society. Efficiency in offices many people believe, is a vital factor in the well being of an organization as it can affect productivity.
1.2 STATEMENT OF THE PROBLEMS
The work of a professional secretary is quite beyond just receiving calls and arranging files manually. This is so because the work of a professional secretary encompasses that of a computer operator. Secretaries responsibilities include various administrative and clerical duties needed to run a company efficiently and smoothly.
Some duties include serving as an office information manager, arranging and scheduling meetings or appointments and preserving paper and computer files, managing projects, handling travel arrangements and distributing information through the use of telephones, mails, e-mails. So the need of secretaries with skills in information technology is very importance and this bring about the research.
The objective of this study is investigation into information skills required of a secretary for effective job performance in Imo State civil service system. The specific objectives are:
1.4 RESEARCH QUESTION
1.5 SIGNIFICANCE OF THE STUDY
The significance of the study has risen from the researcher’s realization of the importance of information technology skills inorder to enhance effective job performance by secretaries in Imo State civil service system i.e the researcher also realized the prospects of a secretary in the information communication technology. This research work will be valuable assets to government policy makers on privatization and contributing to the successful up-lifting of secretaries in information communication technology.
1.6 SCOPE OF THE STUDY
The study covers the information technology skills required of a secretary for effective job performance in Imo State civil service system. It also examines the role of secretaries in enhancing their skills on information and communication technology (ICT).
1.7 LIMITATION OF THE STUDY
Some of the major constraints the researchers encountered in putting up this research include lack of time, lack of willingness to give information by respondent and also limited resources.
1.8 DEFINITION OF TERMS:
Secretary: is someone who has a sound general education and has passed through a prescribed programme of training in the field of secretarial training with appropriate skills.
Information: This is a facts or details about something
Communication: is the process of passing information from one person to another
Technology: This is the use of mechanical art and applied science to get information and disseminated the information
Civil Service System: This is a model for managing a bureaucracy in which individuals are selected for employment in the government on the basis of either competitive examinations or special qualifications, such as professional training.
Organization: A group of people who put up resources and services for a particular purpose.
Evaluation: This is a medium of assessing performance among individuals.
Job performance: assesses whether a person performs a job well. Job performance, studied academically as part of industrial and organizational psychology, also forms a part of human resources management.
Effective: successful in producing a desired or intended result.
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