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SOCIOLOGICAL FACTORS AFFECTING PROFESSIONAL SECRETARIAL CAREER IN NIGERIA (A CASE STUDY OF SOME SELECTED ORGANIZATIONS IN ABUJA – FCT)

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: SOCIOLOGICAL FACTORS AFFECTING PROFESSIONAL SECRETARIAL CAREER IN NIGERIA (A CASE STUDY OF SOME SELECTED ORGANIZATIONS IN ABUJA – FCT)
: Chapter 1 – 5
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This study,SOCIOLOGICAL FACTORS AFFECTING PROFESSIONAL SECRETARIAL CAREER IN NIGERIA (A CASE STUDY OF SOME SELECTED ORGANIZATIONS IN ABUJA – FCT) contains concise information that will serve as a framework or guide for your project work. The project study is well-researched for academic purposes and are usually provided in complete chapters with adequate References.

Keywords:SOCIOLOGICAL FACTORS AFFECTING PROFESSIONAL SECRETARIAL CAREER IN NIGERIA (A CASE STUDY OF SOME SELECTED ORGANIZATIONS IN ABUJA – FCT)


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RESEARCH BODY

Abstract

The aim of this study is to find out how sociological factors affect professional secretaries in their career. The career has being considered as inferior to other professions as well as being perceived as predominantly female profession. This is as a result of their non-contributory attitude to decision making on the organization. The objective of this study is to investigate the causes of non-recognition of secretaries and their profession or career compared to other professions in our society.

Data were collected through preparation of questions (questionnaires) which were given to secretaries in the selected organizations used as case study. About 60 secretaries across the selected organizations were respondents through which primary data is gotten. Further data was obtained from document sources such as textbooks, magazines, newspapers, seminar paper, journals, and publication from private, public professional and academic libraries.  The researcher went to the selected public organizations namely (Nigeria Communication Commission (NCC), Corporate Affairs Commission (CAC) as well as some members of the Nigerian Institute for Professional Secretaries), where questionnaires were distributed to the respondents which were completed and collected after 2-3 days. After collection of the questionnaire, the information obtained were analyzed.

The findings shows that there are 3 major sociological factors affecting professional secretarial career, namely; Religion, Ethnicity and Education.

More than any other factors, these 3 factors affect and destabilize secretaries, thereby threatening their professional career. This has largely lead to wrong impressions about the career. The management of both private and public organizations should however make sure that the sociological factors affecting secretarial career are well addressed, which will eventually lead to motivation at work.

TABLE CONTENTS

Chapter one

Introduction

Background of the study

Statement of problem

Objectives of study

The significance of the study

Scope of the study

Research questions

Delimitation of the study

Definitions of terms or operational definitions

Chapter two

Review of literature

2.1     Secretary: its origin, qualities and functions

2.2     Business attributes and functions of a secretary

2.3    The professional secretary in any business organisation

2.4    Professionalism in secretarial practice

2.5    Secretarial profession in Nigeria today

2.6   The challenges of secretarial profession in Nigeria today

2.7    The advantages of today’s secretaries over yesterday’s ones

Chapter three

Research methodology

3.1     Research methodology

3.2     Design of study

3.3     Area of study

3.4     Population of the study

3.5     Data collection

3.6     Validation of the instrument

3.7     Distribution and retrieval of the instrument

3.8     Methods of data analysis

3.9     Decision rule

Chapter four

Data presentation and analysis

4.1     Data analysis

4.2     Answering research questions

Chapter five

Summary of findings, conclusions and recommendations

5.1     Summary of findings

5.2     Conclusion

5.3     Recommendation

References

Appendix I

Appendix II

CHAPTER ONE

1.0                                       INTRODUCTION

1.1      BACKGROUND OF THE STUDY

The secretarial profession is the alter ego of the executive and is also seen as the life wire of the organization. In recent past, secretarial profession was not highly regarded irrespective of the indispensability of its service to the survival and growth of any organisation or society.

A secretary, or personal assistant is a person whose work consists of supporting management, including executives, using a variety of project management, communication, or organizational skills. These functions may be entirely carried out to assist one other employee or may be for the benefit of more than one. In other situations a secretary is an officer of a society or organization who deals with correspondence, admits new members, and organizes official meetings and events. Robert and Henry (2011).

Secretary is the one entrusted with secrets, one who carries on another’s correspondences and performs other routine task; an officer of an organization or business who keeps records and assists in major decisions, a government officer whose business is to superintendent and manage the affairs of a particular department, as defined by Lexicon Webster dictionary (1987).

The Secretarial profession requires sound expertise in training, specialized education and moral conduct. Despite these, professional secretaries are faced with some problems amongst which is the sociological factors.

However, if carefully observed, the sociological factors affecting professional secretarial career in Nigeria has always been mistaken. These basic needs have eluded secretaries, as managements institutions have failed in their responsibilities.

The importance of a secretary in any organization cannot be over–emphasized but the profession has been misconstrued due to a small fraction of ill-informed masses, which was commented on in duties of a professional secretary by M. Blight (1983), stating that this can be attributed to the inability of employers to clearly specify job description for professional secretaries.

In an article titled problems in professional secretarial career’, B.O. Ekong (1984) stated that some fraction of employers view the secretaries as mere typewriters and did not see the reason as to the substance of making them beneficiaries of some service conditions and promotional benefit with their counterparts in other fields. This could be the reason why a secretary’s opinion is always neglected in decision making. Although he has been employed by the boss for his assistance, but his opinion is not always appreciated.

In some cases, secretary basically attends meeting just as minutes jotter and reporter, without having any opinion or decision making in the meeting. In a contemporary views, Mbaga (1984) said that, “a professional secretaries are held as drop outs forced by self–induced disappointments and frustrations to specialize in typewriting and shorthand”. Secretary is seen by other members of the organization and society at large as a mere appendage.

Less importance have characterized secretarial positions which is largely due to misconception about the profession. Even the well-educated who are supposed to acknowledge the importance of secretaries in the society also feel same about the profession.

Some employers seem not to understand the difference between the work of office messengers and that of secretaries, as a whole lot of undeserved assignments are delegated to secretaries on continuous basis which consequently affects them psychologically. This view was largely confirmed by an interview conducted by Nicola Tyre (1984), when a lady secretary said

“At one time i had two houses to run as well as my normal job. I was used as a domestic skinny, running errand for my boss’s personal and family. I even went as far as going for weekly shopping on behalf of my boss and his family.

These type of problems facing secretaries in the job tend to affect their productivity and stability, thereby leading to unhappiness and dissatisfaction as regards their job. Those with genuine interest for the career are getting scared and unmotivated to take up such challenge. Consequently secretaries’ change of occupation becomes more likely, than in other professional fields.

1.2     STATEMENT OF PROBLEM

The professional secretarial career is important, competitive, marketable and deserves recognition from every perceiving eye.  Societal evaluation of secretarial profession attracts direct or indirect discrimination. Most managers that requires assistance of secretary in office fails to accord them befitting recognition, rather they show disregard and disrespect for the career.

Some part of the society view the profession as merely a woman’s career and consequently, a non – prestigious one. This line of thought is due to a misconceptions which has a culminating effect that adversely affect secretarial career. As a result, most secretary battles with personality problems, which leads to major distraction and probably mass exodus to other professions with less discriminatory attention.

Based on the foregoing, therefore the study was geared towards identifying the factors responsible for the dissatisfaction of professional secretaries on their job performance and solutions to salvage the profession.

1.3 OBJECTIVES OF STUDY

The objective of this study is to investigate the causes of non-recognition of secretaries and their profession or career compared to other professions in our society. To achieve these objectives, the following research questions will be answered. The specific objectives are to:

  1. To investigate the sort of problems secretaries encounter in the office and from their employer.
  2. To examine the extent to which these challenges destabilize Professional Secretaries in their career?
  3. To have a broad view of the way secretaries are generally treated in the place of work and in the society
  4. To know the measured that could be taken to solve the enormous problems facing secretaries.

1.4   THE SIGNIFICANCE OF THE STUDY

This research work will attempt to identify and analyze those factors that contribute to secretaries’ unhappiness or dissatisfaction while on the job performance. It is intended to reveal to the prospective secretaries on what they should expect from the profession. It is also intended to give clear picture of what the profession entails.

1.5    SCOPE OF THE STUDY

This research work is designed to study the sociological factors affecting professional secretarial career in Nigeria. The study was conducted 3 organizations namely, Nigeria Communication Commission (NCC), Corporate Affairs Commission (CAC) as well as some members of the Nigerian Institute for Professional Secretaries.

1.6    RESEARCH QUESTIONS

  1. What sort of problems do you encounter in the office and from your employer?
  2. How does the challenges destabilize you in the secretarial career?
  3. What is your view on the way secretaries are generally treated?
  4. In your own opinion, how can these problems be solved?

1.7     DELIMITATION OF THE STUDY

This study was delimited to the secretaries in some selected organizations (Nigeria Communication Commission (NCC), Corporate Affairs Commission (CAC), as well as some members of the Nigerian Institute for Professional Secretaries. It however excluded secretaries in private organizations. etc

1.8   DEFINITIONS OF TERMS OR OPERATIONAL DEFINITIONS

The following terms would be identified to explain those factors that affect professional secretarial career in Nigeria.

  1. Sociological factors: non-recognition and low esteem rating of the career.
  2. Environment: This consists of office building, the furniture layout and the physical conditions under which a secretary operate such as lighting, ventilation, sound and safety measure etc.
Keywords: SOCIOLOGICAL FACTORS AFFECTING PROFESSIONAL SECRETARIAL CAREER IN NIGERIA (A CASE STUDY OF SOME SELECTED ORGANIZATIONS IN ABUJA – FCT)


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Keywords: SOCIOLOGICAL FACTORS AFFECTING PROFESSIONAL SECRETARIAL CAREER IN NIGERIA (A CASE STUDY OF SOME SELECTED ORGANIZATIONS IN ABUJA – FCT)

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