This research was designed to study the extent to which workers communicate effectively in Nigeria Bottling Company PLC (N.B.C), Benin City.
The questionnaire method was the tool used in data collection from 70 respondents out of which 55 were used for data analysis. Results of the analysis showed that effective communication play an important role in the employees attitude and behaviour in Nigerian Bottling Company PLC. Also revealed was the fact that organizational structure enhances effective communication which in turn ensure efficient human resources management.
Furthermore, the study showed that human characteristics affect free flow of information and hence constituting barriers to effective communication. Also revealed was that the authoritarian way of communicating affects effective communication.
Based on the findings of the research work, it was recommended that the management of Nigerian Bottling Company, should ensure an improvement in the company’s communication system, which will therefore improve understanding and effectiveness in communicating. It is also recommended that there should be mutual understanding and co-operation between the superiors and subordinate staff, since his will enhance free flow of information that goes up and down the horizontal line in the organization ladder.
TABLE OF CONTENTS
1.1 The Origin of Communication
1.2 The Statement of Problem
1.3 Aims and Objectives of Research
1.4 Relevance of Study
1.5 The Scope of the Study
1.6 Limitations of the Study
1.7 Organizational of the Study
2.0 Literature Review
2.2 Definition of Terms
2.3 The Communication Process
2.4 The Important of Organizational Effective Communication
2.5 Types of Communication Flow
2.6 Methods of Communication
2.7 Steps to Planning Effective Communication
2.8 Keys to Effective Communication
2.9 Barriers and Breakdown in Communication
2.10 Communication Networks
3.0 Research Methodology
3.2 Methods of Data Collection
3.3 The Research Instrument
3.4 Techniques for Data Analysis
3.5 Brief History of Company under Study
4.0 Data Analysis and Presentation
4.2 Data Analysis
4.3 Testing the Hypothesis
5.0 Conclusion and Recommendations
5.2 Findings and Conclusion